Park City Host Terms & Conditions
Please read terms and conditions carefully before you begin your vacation. Any money received by Park City Host, LLC (herein referred to as PCH) for occupancy of Vacation Property indicate the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved in any manner with the rental or who use or are on the rental property for any purpose are considered to be the Guest’s invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that Park City Host rents to responsible adults over the age of twenty one “21” ONLY.
DAMAGE POLICY: Every reservation requires either (1) a damage protection policy (“Vacation Rental Damage Plan”) OR (2) a refundable security deposit. This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. The policy will pay a maximum benefit of $1,500USD. Any damages that exceed $1,500USD will be charged to the credit card on file and shall be final. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the lesser of the cost of actual repairs or replacement of the property, up to $1,500USD. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy (www.vacationrentalinsurance.com/G20VRD). The Vacation Rental Damage can be purchased up to, and including, check in time. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Park City Host any amount payable under the terms and conditions of the Vacation Rental Damage plan. Please contact Park City Host directly if you do not wish to participate in this plan or assignment and instead wish to pay the refundable security deposit.
If a security deposit has been made, no portion may be applied to additional rental time or fees or other charges accrued by the Guest/ Invitees, accept as set forth herein. The entire deposit will be refunded if (1) no damage was done to the property other than reasonable wear and tear, (2) all keys are accounted for, (3) no items were missing, (4) all doors and windows were closed and secured upon departure, (5) all check out procedures were followed, (6) all Rental Agreement policies were followed, (7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning fees, or other charges and (8) all guests and invitees have vacated the entire property on or before the scheduled date/time of departure.
As a condition to the rental of all Vacation Properties, Park City Host reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Park City Host is hereby granted the right to charge the Guest’s credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges without reduction or set off for any reason, as defined above and on the proceeding pages.
UPON ARRIVAL: Take a look around the property. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless were notified of problems during your stay. We will provide you a form for you to document pre-existing damage, as well as a claim form for any damage that happens during your stay. We strongly suggest you take dated pictures of any issues and forward them to park city host. Please fully review the park city host information binder in the property. The information binder often contains additional details specific to the property that will assist you during your stay. If you are unable to located the binder please inform park city host.
EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the property or if there are problems with condition or functionality of the property, please immediately contact the Park City Host office (leave a voice message and send a text message if there is no answer!) at (435) 200-5666. If it is after office hours we will make every effort to return your call as soon as possible.
ARRIVAL TIME: Check in is at 4 pm (Mountain Daylight Time). An early arrival may be arranged for $75.00 ($100.00 at properties that sleep 11+), pending other reservations and the housekeeping schedule. Please contact us within 48 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check in time.
DEPARTURE TIME: Check out is at 10 am (Mountain Daylight Time). Your prompt departure is appreciated so we can prepare the property for any incoming guests. A late departure may be arranged for $75.00 ($100.00 at properties that sleep 11+), pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $55.00 for each hour beyond 10 am MDT you are still on the property, at a minimum of one hour. If the property has not been vacated by 4 pm MDT, a fee equal to the rental rate of 2 ½ days may be assessed, and, in addition you will be responsible for any and all consequential damage, including but not limited to, any lost rentals.
CANCELATIONS: Cancelations policies booked through VRBO and AIRBNB are clearly stated at the time of booking. Please read those carefully while booking. If you book directly through parkcityhost.com we carry a strict cancellation policy. If you cancel 60 calendar days or more prior to check in date you will receive 100% of the money in return. Bookings canceled 60 calendar days or less will not receive any refund.
POWER/ WEATHER RELATED CANCELATION: Park City Host does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.
VACATION RENTAL INSURANCE: CSA Vacation Rental Insurance is available through Park City Host and covers cancelation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read your documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 30 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancelation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable. For more information please visit www.vacationrentalinsurance.com/CSA330
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises at any time. Unauthorized people at the property at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact Park City Host for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain the hot tub and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest’s/Cardholder’s credit card as an Additional Cleaning Charge at a rate of up to $45.00USD/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and hot tubs (if so equipped).
CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45.00USD/hour, with a one-hour minimum:
- Place soiled towels in the bathtub.
- All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location.
- Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
- All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. Please do your best to help us recycle by hauling it out with you. Properties are often located in wooded settings where wildlife abounds – therefore, under NO circumstances should household refuse be deposited and/or otherwise left unsecured outside or additional charges may apply. Pick-up of household refuse can be arranged for extended stays.
- All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
- Please wipe down counters and other surfaces.
- All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
- GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.
LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use (with exception of hot-tub towels). DO NOT take the property’s linens or towels outside for any reason whatsoever. Please allow us to wash the property’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available).
SMOKING: Unless otherwise specified, smoking is NOT permitted in any Park City Host rental unit or on decks or covered common areas. If there is any tobacco or other smoking product smell in property after your departure, there will be a minimum $500.00 USD charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.
PLUMBING: Do not put any feminine products in the toilet. The toilets are water-saving models and don’t have a strong flush – limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain.
SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. Park City Host does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View – if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $5.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted.
FIREPLACE: If it is found that any wood is used or cut from a property, a minimum of $100.00USD will be charged! When there is a fire, the door/screen must be closed. The fireplace cannot be used when there is a stagnant air burn ban, but can be used when there is an outdoor burn ban. Call 800-323-BURN for info. Do not put anything in the fireplace. Do not put any flammable material on or near any heat source. DO NOT LEAVE PROPERTY WITH A FIRE IN THE FIREPLACE!
PETS: Pets are NOT allowed. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits, and you will be responsible for any and all direct consequential damages. If discovery of unauthorized pets is made after your departure, a penalty of at least $45.00USD/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:
- $15.00USD per night/$50.00USD per week usage fee for each pet.
- No pets on any furniture or bedding.
- Please do your best to remove all pet hair to avoid additional cleaning time/charges.
- All waste must be picked up and placed in the garbage cans tied securely in trash bags. (Please remember we don’t have garbage service and housekeepers have to remove your trash with their vehicles!)
- No pets in the hot tub or bath tub.
- Pets should not be left unattended in property unless crated.
- Damage up to $1500.00USD caused by authorized pets is COVERED if you opted in for the Vacation Rental Damage plan! Otherwise, guest assumes full responsibility for any damage caused by pet to be charged to credit card on file.
- Any cleaning that must be done will be charged to renter at rate of $45 an hour.
HOT TUB USE & RULES: Use of any hot tub is strictly at your own risk and liability. Our housekeepers sanitize and replenish chemicals in all hot tubs prior to your arrival. If additional maintenance is required during your stay, or the next guests are unable to use the tub due to conditions resulting from your failure to observe the following rules, there will be a $45.00USD charge (and cost of supplies if necessary) for each hour of required maintenance. Instructions for the tub controls are posted at the hot tub or we will be happy to help you. A $25.00USD refund/night will be given if you are unable to use the hot tub due to malfunction not caused by Guest(s).
- ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE HOT TUB! Body oil, makeup, hair products, etc. clog filters.
- An adult must always accompany children under the age of 18
- Observe the safety precautions posted at the home and have all guests do likewise.
- Do not sit, stand or lie on the tub cover; a $1000.00USD charge will be made if the cover is broken.
- Unhook the safety strap before removing the cover.
- Replace cover and thermal blanket (where provided) when you are not in the tub and secure the safety strap to conserve heat, for safety, and to keep debris out of the water.
- If temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done.* Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges.
- Use non-breakable drink containers in the tub area.
- DO NOT ADD ANYTHING TO THE HOT TUB WATER such as bubble bath & oils, even if they say they are compatible.
- If the water level is low (below the filter intake) add more water or call Park City Host, as low water can destroy the pump, resulting in additional charges.
- If the water looks cloudy or dirty, please call Park City Host.* If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.
- Do not splash water out of the hot tub. Water can cause damage to the deck, lower units and could cause harm to others.
(*Hot tubs may be drained and refilled before your arrival; therefore, it may not be warm until later that evening. Also, due to the high mineral content in the mountain water at some of our properties, the hot tub may initially appear cloudy until the minerals settle. If the conditions persist, please call.)
LEFT ITEMS: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $10.00USD service fee. Park City Host is not responsible for lost or stolen items.
RIGHT OF ENTRY: Guest(s) agree that Park City Host, the owners and any authorizes agents of the owners reserve the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).
SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE RENTAL UNIT! When you rent a Park City Host unit, you strictly and solely assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave. There is a key safe to which you will be given a code. This code is changed with every guest for security. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults, such as the river, steep riverbank, open stairways, wildlife, icy surfaces and fireplaces. Park City Host and the owners do not assume any responsibility for injuries resulting from your failure to use due caution, and expressly disclaim any such responsibility. Children must be supervised at all times. Candles are not allowed at any time due to fire hazard expect supplied emergency candles in case of power outage.
WINTER CONDITIONS: We will attempt to have the driveway and walkways clear of snow before your arrival. A shovel is provided should you need it during your stay. Please be cautious when there are icy conditions. During the winter months, it may be required to carry chains or have traction tires. 4 wheel drive is recommended.
INDEMNIFICATION & HOLD HARMLESS: While Park city host and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. Park City Host and the Property Owners shall not be liable or otherwise responsible in any injury to any Guest and/or their invitees or any third party that is caused or permitted to be caused by the intentional negligent or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Park City Host and the Property Owners also shall not be liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Park City Host and the Property Owners from and against all claims, demands, damages, loss, liability/responsibility of any kind and character, regardless of whether direct, indirect or consequential, including all cost of any defense (including but not limited to, all attorneys fees) arising out of or in any way connected with the Guest(s’)and/or invitees use of the property and or contents thereof (whether located inside or outside of the property)